What we do

If you live in the Greater Wellington or Wairarapa region, we are the people who will help when you call 111.

Emergency Ambulance

When you dial 111 for an ambulance in Greater Wellington and the Wairarapa, it’s Wellington Free Ambulance that responds. 

We're always there, 24 hours a day, 365 days a year

Our paramedics respond to emergencies 24 hours a day seven days a week, 365 days a year.

We work closely with other emergency care providers - including the Westpac Rescue Helicopter (our paramedics provide care on each flight) - and with the New Zealand Fire Service and Police.

Patients can expect an efficient and effective service prioritising and targeting their health needs. 

Communications Centre

Just a phone call away

The Central Emergency Communications Ltd (Central Comms) is based in Wellington and located at Wellington Free Ambulance Headquarters.

Central Comms is staffed 24 hours a day, 7 days a week, 365 days a year by our emergency medical dispatchers.

When you call 111 and ask for an ambulance our medical dispatchers ask some key questions and work out the best sort of help to send you. 

Rescue Squad

If you are seriously sick or injured in a hard to get to location, we are the people who'll come to help.

Our Rescue Squad paramedics work closely with Police Search and Rescue and Fire Service crews to care for patients where the only access might be by four wheel drive, or by using ropes and winches.

We respond to everything from off road crashes, construction site accidents, to hiking trips gone wrong.

Event Medics

Need event medical services at your concert, open day or sports event?

Book Wellington Free Ambulance Medics for your next event!

If you have an event coming up and you’d like skilled, friendly medics on the sideline keeping things safe, give us a call.

We have an events team made up of trained volunteer medics. They are part of a central support and coordination system led by professional Wellington Free Ambulance paramedics. 

We cover events big and small across the Greater Wellington and Wairarapa area.


Operation Heartbeat

Wellington Free Ambulance offers free CPR training to everyonein the Greater Wellington and Wairarapa region

You can help save lives!

Wellington Free Ambulance's Operation Heartbeat initative is designed to make Wellington the leading Sudden Cardiac Arrest survival city in the southern hemisphere.

Providing CPR to a Sudden Cardiac Arrest victim can double or even triple their chances of survival. Contact the Operation Heartbeat team and learn CPR today!

Patient Transfer Service

Our Patient Transfer Service is dedicated to the needs of transporting non-emergency patients.

Our Patient transfer Service operates 18 hour days, seven days per week throughout the Greater Wellington and Wairarapa area. 

Patient Transfer Service (PTS) helps non-emergency patients unable to use other transport to be transported in specialised mobility vans or cars.

Wellington Free Ambulance Patient Transfer Service is funded through District Health Board contracts.  Patient transfers are organised by your health provider.

Urgent Community Care

Urgent Community Care (UCC) is for people who unexpectedly need medical care, but not necessarily a trip to the emergency department.  

A UCC paramedic comes to your home.  They’ll assess your needs and treat you then and there if they can. If they think your situation is more serious and you need to get to a hospital an ambulance is sent in the normal way.

Our Paramedics work closely with carers, whānau, GPs, district nursing services and the hospital, to support patients to remain in their community while they receive individual care. 

 

Clinical Services

You're in safe hands

Our paramedics work with people who are sick, injured and at their most vulnerable, so they have to be at the top of their game when it comes to clinical practice.

Our clinical team carries a mix of medical qualifications, plus front line paramedic experience. They are supported by a Clinical Guidance Group that brings an expert, external eye to our practice. 

Freedom Medical Alarm

Knowing that expert medical attention is never far away if needed gives people the confidence they need to live life the way they want to.

A Freedom Medical Alarm service is connected directly to the Wellington Free Ambulance Emergency Communications Centre. Any time, any day, 365 days a year - guaranteed.

This enables 24/7 monitoring and in the event of an alarm activation, Freedom Medical Alarms make sure everything is taken care of, notifying relevant parties such as your family, health care provider and ACC as needed, both at the time and afterwards.