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We are the only emergency ambulance service in greater Wellington and the Wairarapa, and the only ones in the country who are free.

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New organisational values

New organisational values

New organisational values

This week we launch our new organisational values and whaktauki and we celebrate Maori Language Week.  

Our new values represent our growth and transformation both as an organisation and as a people. They represent who we are, where we are going and who we are taking with us. 

Chief Executive Mike Grant, says, while the sentiment of each new value has always been part of our ethos, we wanted to encapsulate the actions and attitudes that define us and the whakatauki that guide and anchor us every day.

Designed to be lived, not learnt, most staff already exemplify these; they are embedded into who we are and what we represent with the essence of each value present in all our interactions.

Be authentic, original, true | Ma pāngo mā whero ka oti te mahi

With black and with red the work is completed.

We respect and champion diversity.


Act with kindness |Aroha atu, aroha mai

Love received, love returned.

Kindness is the quality that we give to those we work with and everyone around us.


Lead by example | Mahia te mahi hei painga mo te iwi

Do what is needed for the benefit of the people.

Our actions define us, we do what we say we will.


Keep gettting better together | Whaia e koe te iti kahurangi

Strive for something of great value.  It comes from the larger whakataukī Whāia te iti kahurangi, ki te tuohu koe, me he maunga teitei meaning Seek the treasure that you value most dearly, if you bow your head, let it be to a lofty mountain.

We are open to learning and we strive to continuously improve.


Our values act as guidelines to behaviour and culture and help us manage our own expectations as well as the expectations of those we work with, be it our patients, community or health partners.

Led by our values, we evolve to meet the changing environment, the needs of the communities we serve and who we are as Wellington Free Ambulance.

“They recognise those ethics, morals and values we hold dear and drive us to be the best little ambulance service in the world.” Says Mike. 



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You Rights & More info


Your Rights

As our patient, and under the Health and Disability Commissioner’s Code of Rights, you have the right to:

  • Be treated with respect
  • Be fully informed
  • Freedom from discrimination, coercion, harassment and exploitation
  • dignity and independence
  • Services of an appropriate standard
  • Effective communication
  • Be fully informed
  • Make an informed choice and give informed consent
  • Support
  • Respect of teaching or research
  • Complain

If we don’t respect these, let us know and we’ll do everything we can to put it right.

Support in the process

If you need support or help with making a complaint, you can contact the office of the Health and Disability Commissioner and ask for an advocate.

0800 555 050


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