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Patients make job inspiring for Maria

Patients make job inspiring for Maria

Patient Transfer Officer Maria Swain says in her five years at Wellington Free Ambulance there have been many memorable moments and has stories that are close to her heart.

PTS Maria

Maria says she didn’t choose the job, it chose her. New to Wellington, she began work as a volunteer at Wellington Public Hospital having recently left a career in social work.

She first noted Patient Transfer staff when she was working in the transit lounge.

“I was struck by their professional behaviour, and interactions with patients,” Maria says. “What was evident was the comradery and respect they showed toward each other, and this still exists today.”

During her years at Wellington Free Maria explains there have been many memorable moments.

“We each have stories we hold close to us.”

“I’ve seen amazing people come and go, not only in death but the miracle of organ transplants. I mostly transport dialysis patients to and from appointments, and often they share moments with us.”

For Maria, it’s patients who get up at 5am for morning appointments and spend four or five hours at the hospital – three times a week, 52 weeks a year – that are the most encouraging.

“They have resilience and strength. We see patients begin treatment mobile and strong but over time deteriorate. Loss or partial loss of limbs due to co-morbidities, never sure if they will return home to families. They are truly inspirational courageous souls who have chosen life as it is over certain death,” she says.

Maria says she has so much respect for Wellington Free patients and feels humbled to be working with them.

“I feel we make a difference in small ways to their quality of life and they certainly enrich mine.”

“I’m proud to be a part of Patient Transfer Services and being able to provide transport for our community delivered with compassion, kindness and integrity.”

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As our patient, and under the Health and Disability Commissioner’s Code of Rights, you have the right to:

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If we don’t respect these, let us know and we’ll do everything we can to put it right.


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If you need support or help with making a complaint, you can contact the office of the Health and Disability Commissioner and ask for an advocate.

www.hdc.org.nz
0800 555 050

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