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“As a paramedic it is very satisfying when you can help a patient. It’s a great honour knowing the difference we make in people's lives when they are in a vulnerable situation, even if it is just reassuring them that everything is going to be okay,” Paramedic Tim explains.

Priyanka knows just how important having Wellington Free Ambulance is because at 4am on 1 April, it was her husband, Parag, who needed our help.

For Priyanka and her family, it was the first time they’d ever needed to call 111.

“The reason was not very big but urgent help was required,” Priyanka says.

Parag had severe pain and swelling in his right knee following a run the night before. But both Tim and his colleague Matt were there to help.

On this occasion, all that was needed was some advice and reassurance as Parag’s injury happened during the nationwide lockdown.

“In our line of work it is always important to remember that non-life threatening emergencies are just as important as life threatening emergencies. For our patients this could be the first time they have ever called for an ambulance,” Tim explains.

“Sometimes the advice, education or direction from a friendly face is all that someone needs.”

Priyanka and her husband are extremely thankful for the help and advice they received from Wellington Free Ambulance.

“It builds up that confidence of reaching out for help without thinking twice in emergencies,” Priyanka says.

“It’s good to know that there is someone out there who is there to help when you need it the most and you have no extended family or help available close by.”