About Us

We are the only emergency ambulance service in greater Wellington and the Wairarapa, and the only ones in the country who are free.

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We are the only emergency ambulance service in greater Wellington and the Wairarapa, and the only ones in the country who are free.

What we do

Our values

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Our values

Our organisational values represent who we are, where we’re going and who we’re taking with us. They operate as guidelines to behaviour and culture and help us manage our own expectations as well as the expectations of those we work with, be it our patients, community or health partners.

They give depth and understanding on what behaviours and attitudes should look like for all those who work at Wellington Free Ambulance. 

As a patient, family member, supporter or partner, you can expect the essence of all our values to be present in all our interactions with you. Our values are descriptive and measured, and if you ever feel we are not living our values be sure to let us know.

You can provide all feedback to: [email protected].

As an organisation we deliver beyond our size in terms of the impact we have on the communities we serve. With commitment, compassion, timeliness and relevance we centre on helping people feel comforted and supported, particularly at times when they feel vulnerable. Led by our values, we evolve to meet the changing environment, the needs of the communities we serve and who we are as Wellington Free Ambulance.

We have chosen whakataukī (a proverb where the original speaker is known) to represent our values as they drive us to be the best little ambulance service in the world.

Through teamwork, compassion and collaboration we can build partnerships, relationships and influence the wellbeing of everyone in our region.

The whakataukī in our tagline Kia ora te Tāngata translates to ‘Keeping people alive / keep people living’ and  captures the essence of our work. This whakataukī was bestowed to us by Te Ripowai Higgins in 2010.

 

Be authentic, original true | Mā pango mā whero ka oti te mahi

We respect and champion diversity.

We gain stronger, trusting relationships and better outcomes when we all feel confident, comfortable and able to be ourselves.

The whakataukī Mā pango mā whero ka oti te mahi means ‘with black and with red the work is completed’.

It refers to us working together with respect, to each other, our patients and stakeholders to achieve our goals.

 

Act with kindness | Aroha atu, aroha mai

Kindness is the quality that we give to those we work with and everyone around us.

Care and compassion are fundamental to how we work. Be kind, everyday.

The whakataukī Aroha atu, aroha mai means ‘Love received, love returned’.

Kindness and compassion are fundamental to how we work and is central to who Wellington Free Ambulance is. Leading with kindness, being gracious and open to another’s point of view is at the core of all our interactions with each other, our patients and the wider health sector.

 

Lead by example | Mahia te mahi, hei painga mo te iwi

Our actions define us, we do what we say we will.

We build trust and respect when we are present for our patients and our colleagues. We say what needs saying to ensure better outcomes for all.

The whakataukī Mahia te mahi, hei painga mo te iwi means ‘Do what is needed for the benefit of the people’.

This speaks to our influence and contribution to all our communities to ensure better outcomes for all.

 

Keep getting better together | Whaia e koe te iti kahurangi

We are open to learning and we strive to continuously improve.

Being visionary matters. We achieve as a team when we work together. We respect healthy debate because it makes us question, learn and improve.

The whakataukī Whaia e koe te iti kahurangi means ‘Strive for something of great value’. It comes from the larger whakataukī Whāia te iti kahurangi, ki te tuohu koe, me he maunga teitei meaning “Seek the treasure that you value most dearly, if you bow your head, let it be to a lofty mountain”.

This whakataukī is about perseverance and endurance. Refusing to let obstacles get in your way while striving to reach your goals. It is about doing what is best for our patients, staff and whānau every day, growing, learning and getting better together.

 

Our values were created with the help from our friends at Ocean Design

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You Rights & More info

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Your Rights

As our patient, and under the Health and Disability Commissioner’s Code of Rights, you have the right to:

  • Be treated with respect
  • Be fully informed
  • Freedom from discrimination, coercion, harassment and exploitation
  • dignity and independence
  • Services of an appropriate standard
  • Effective communication
  • Be fully informed
  • Make an informed choice and give informed consent
  • Support
  • Respect of teaching or research
  • Complain

If we don’t respect these, let us know and we’ll do everything we can to put it right.


Support in the process

If you need support or help with making a complaint, you can contact the office of the Health and Disability Commissioner and ask for an advocate.

www.hdc.org.nz
0800 555 050

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