Wairarapa Ambulance Service Pop-Up

Join Wellington Free Ambulance to co-design how ambulance services can help support community health, resilience and wellbeing in Wairarapa. 

 

 

 

 

Wairarapa Ambulance Service Pop-Up

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About

Together, with our health partners and community we can challenge, create and co-create better experiences for all those who interact with our service.

Wairarapa Pop Up 1

The Wairarapa Ambulance Service Pop Up is a space to work together with health partners, interest groups and the wider community to discuss and generate ideas on the future of community health, resilience and wellbeing, through a paramedic lens. The Pop Up will bring together people with different knowledge, perspectives and expertise to focus on how ambulance services can help support patient outcomes in Wairarapa. 

With facilitated engagement, involving staff and stakeholders, we will look at what ambulance care looks like now and what it could look like in the future. Together, with our health partners and community we can challenge, create and co-create better experiences with all those who interact with our service. Understanding what matters to them in pre-hospital healthcare and what it means to them when they talk about improving their experience. 

In a refreshing and innovative space, with visual displays and interactive sessions, we will create an environment for open and honest discussions, accessible to all, so whoever visits can understand the status and context of the work. 

This way of working is people-centered as we want to focus on the things that matter and involve stakeholders from all areas right from the start.  

What's been happening?

What's on top from the Wairarapa Ambulance Service Pop-Up this week? The latest news, updates and information.

Last week was the opening for the Wairarapa Ambulance Service Pop-Up and the first few days brought a number of incredible and insightful stories through the doors.

As well as those who have wandered in as they walked past the pop-up space or read about it in the newspaper, the team have been proactively talking with our health partners and social agencies. From Lake Ferry and Ngawi to District Councils and Aged Care facilities, we’ve been speaking with those who interact with our service and those who don’t. Together, we’re exploring how ambulance services can help support community health, resilience and wellbeing in Wairarapa.

In three short days we are already learning that people have rich, deep stories, full of challenges and experiences and they are generous in sharing them. From personal experiences, to service delivery expectations, it’s heartwarming to hear people’s honesty. 

The space is creative, safe and non-judgmental. We welcome people to come and play and enjoy the space. We encourage people to read the information and post it notes on the walls, and add their own post it notes too as they contribute their insights, problems, stories and solutions.  

Join us this week as we understand what we learnt last week, reflecting on the communities contributions to date. Add to, modify and share your further thoughts. 

Join us

Bring your stories and share with us your experiences and expectations as they are now, and what you would like them to be in the future.

The Pop-Up will open on Wednesday 23 October at 158 Queen Street, Masterton, until Friday 15 November 2019. 

The space will be open to everyone who would like to join us. 

Bring your stories and be involved in helping design what the future of ambulance services looks like for Wairarapa communities.  

Tell us what matters to you and your whānau. Advocate for your community in an open and thoughtful space.

Share your expectations and experiences of ambulance services and pre-hospital healthcare.

Monday  10am - 4:30pm  Open discussions
Tuesday  10am - 4:30pm  Facilitated workshops
Wednesday 10am - 4.30pm  Facilitated workshops
Thursday  10am - 4:30pm Facilitated workshops
Friday  10am - 4:30pm Open discussions


Other times to visit can be made by arrangement, simply drop us a note on: popup@wfa.org.nz 

Schedule of workshops

With a number of facilitated workshops on Tuesdays, Wednesdays and Thursdays, be sure to check out the schedule.

The Pop-Up will bring together people with different knowledge, perspectives and expertise to focus on improving patient outcomes in Wairarapa. ​

We will look at how ambulance services can help support community health, resilience and wellbeing in Wairarapa. In an environment designed for open and honest discussions, workshops will focus on challenges and opportunities, outcomes and ideas. 

Sharing patient and community experiences and expectations, ensuring our work is people centered as we focus on the things that matter to you.  

You're welcome to join us at any time during our opening hours.

 

Week one

Te Timatanga | Let’s get started

We shall not cease from exploration and at the end of all our exploring will be to arrive where we started and know it for the first time.

- TS Elliot

Come to week one and explore our future together, you and us together. Return each week and co create a better tomorrow, one we can know for the first time.

What we hope you’ll bring

Bring your stories for change, insights, experiences, plans you may be working on. Bring your colleagues, whānau, and family.

What you can expect from us

We’ll listen, record your key messages, seek to understand your views more, challenge you, but ultimately facilitate a greater understanding and appreciation of the issues facing ambulance services and the community.

E hia te tangihana o te pipiwharauroa

When the pipiwharauroa calls it’s too late to plant for the forthcoming harvest.

It’s time to do this work.

Week two

Te Hokinga Mai | Welcome back and review our week

Time is the one immaterial object
Which cannot influence
Neither speed up nor slow down
Add or diminish
It is an imponderably valuable gift.

- Maya Angelou


In week two, please take the time to come back and reflect on our community’s contribution to date. Add to, modify or you may have further thoughts.

What we hope you’ll bring

Reflect on the work done to date. Refine your initial thoughts and ideas based on observing the ‘wisdom of the crowd’. Challenge new thinking through facilitated sessions or participate in open discussion and dialogue.

What you can expect from us

We’ll listen and record, continually seeking to synthesise and clarify a greater understanding of the issue.

We will facilitate refinements based on your contributions, while we challenge and be challenged as we refine towards week three’s ‘Road Map’.

Ahakoa, he iti he Pounamu

Though your contribution is small it is as precious as Pounamu.

Week three

Te Huarahi o Te Ora mo Te iwi Whanui | The road map for future resilience and wellbeing in Wairarapa

Two roads diverged in a wood and I took the road less travelled by.
And that has made all the difference.

- Robert Frost

Join us in week three and let’s choose a new direction, freeing ourselves to make a difference.


What we hope you’ll bring

Be asked to contribute to the development of a planned path for Service Change. You will bring your local knowledge and understanding of the ‘way things work around here’ to set out the 5-10 year plan.

You will be asked to evaluate thoughts and ideas, prioritise initiatives, and challenge competing ideas or tensions as we build the model for the future.

What you can expect from us

Be asking you to think tangibly about your ideas and desires, testing, giving a reality check to the dreams and aspirations recorded.

Na tou rourou
Na Taku rourou
Ka ora ai te iwi

With your contribution (food basket) and my contribution, our people will thrive.

 

FAQs

Got a question? Check out the FAQs below, otherwise email popup@wfa.org.nz.

Why a Pop-Up? 

A pop-up space is designed to be temporary. It pops up, invites people in to explore, share and experience, and then it pops down. 

This the same for the Wairarapa pop-up. It wouldn't be here all the time, so join us in throughout the five weeks to bring your stories, share your experiences and have your say in what ambulance and healthcare services look like for you and your whānau. 

What is the need?

Wellington Free have an increase in demand due to five key areas:

  • 21% predicted population growth in the Wairarapa over the next 25 years
  • 32% population growth of 65+ year olds over the next 10 years

Aging population, and the 65+ year olds need us the most - 1 in 3 will need us over a 12 month period

Aging GP population with 36% of rural GPs intending to retire in the next 1-5 years

44% of Wairarapa GPs already reporting signs of burn out, the highest in the country

Working together with our health providers, social agencies and wider community ensures improved experience and safe outcomes for all future patients.

Who is invited?

Everyone. Anyone who has an interest in the future of pre-hospital healthcare in the Wairarapa is welcome to attend. As a health care provider, business, community group or patient, we want to hear from everyone. So bring your stories and share with us your experiences and expectations as they are now, and what you would like them to be in the future.

How do I register?

The Wairarapa Pop-Up will facilitate workshops on Tuesdays, Wednesday and Thursdays from 23 October – 15 November. Attendance on other days can be arranged, just drop us an email: popup@wfa.org.nz

The schedule of workshops can be found above.

There is no need to register for particular workshops or days. Simply bring yourself along to a day and time that suits you. We look forward to seeing you there.

Can I bring colleagues, family or friends?

Absolutely. We welcome you, your colleagues and your whānau to get involved and engage with workshops and discussions on what future ambulance and pre-hospital healthcare services could look like.

How long am I expected to stay for?

You are welcome to join us for as long as you wish to stay. That might be a few hours one day and a few hours another, joining us on multiple days at multiple times, or popping in for 30 minutes when you get a chance.

Can I attend more than one day?

Absolutely. You are welcome to join us in as many workshops on as many days as you wish.

What are the workshops and discussions about?

The Pop Up will bring together people with different knowledge, perspectives and expertise to focus on improving patient outcomes in the Wairarapa. ​

We will look at the current health care system and what it could look like in the future through an ambulance service lens. In an environment designed for open and honest discussions, workshops will focus on the challenges and opportunities, outcomes and ideas. Sharing patient and community experiences and expectations, ensuring our work is people centered as we focus on the things that matter to you.  

What will the set-up be?

The workshops will be discussions among those who attend, facilitated by Wellington Free staff. They might be a small groups of 2 or 3, or up to 10-15 people. You aren’t expected to speak out loud to present anything to the group, but we do encourage discussions and conversations about ideas and thoughts on challenges and opportunities on situations that affect you.

What if I’m unable to attend but want to hear more about it afterwards?

You are welcome to send us an email at popup@wfa.org.nz and we will add you to our mailing list to ensure you receive a summary of discussions and report of findings afterwards.

Is there car parking?

Street parking is available on Queen Street and surrounding areas.

What public transport options are nearby?

The Wellington Free Wairarapa Pop Up can be found at 158 Queen Street, Masterton.

Check out the Warairapa Metlink bus and train timetable for public transport options to Queen Street.

What facilities are available?

The pop up space with have chairs and washrooms for comfort, along with refreshments provided throughout the day.

What is the intended outcome?

To better understand the ambulance and pre-hospital healthcare needs of the Wairarapa community.

After listening to and discussing challenges and opportunities, we can start to build what ideas and solutions might look like, ensuring we remain people focused in all we do.

We want to hear your stories. Help us push, challenge and grow what we have now and what is to come.

Tell us what matters to you and your whānau.

How will I find out what’s happening afterwards?

At the pop up, you can leave us your email address to find out more following the wrap up and summary of the four weeks. Alternatively, drop us an email now and let us know that you’re keen to hear more: popup@wfa.org.nz

 

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You Rights & More info

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Your Rights

As our patient, and under the Health and Disability Commissioner’s Code of Rights, you have the right to:

  • Be treated with respect
  • Be fully informed
  • Freedom from discrimination, coercion, harassment and exploitation
  • dignity and independence
  • Services of an appropriate standard
  • Effective communication
  • Be fully informed
  • Make an informed choice and give informed consent
  • Support
  • Respect of teaching or research
  • Complain

If we don’t respect these, let us know and we’ll do everything we can to put it right.


Support in the process

If you need support or help with making a complaint, you can contact the office of the Health and Disability Commissioner and ask for an advocate.

www.hdc.org.nz
0800 555 050

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