In an emergency dial


Join the team at Wellington Free Ambulance

When you join our team you will be part of the crew answering 114,000 111 calls for help and responding to 57,000 emergencies every year. You’ll work alongside passionate people dedicated to making a difference to people’s lives, every day.

We have roles to suit all skills and experience. From Emergency Medical Call Takers, Paramedics, Patient Transfer Officers, Event Medics and Head Office staff.


The field operation teams lead patient care in emergency medical and trauma situations, pre-hospital care, treat-at-home care and rescue.

Our paramedic crews respond to emergencies 24 hours a day, 365 days a year. It’s their job to work quickly and provide world class, compassionate care to 57,000 people and their families every year.

Following completion of the Bachelor of Health Science (paramedic) Degree, successful graduates apply to join Wellington Free Ambulance’s graduate training programme, where they spend a year practicing their skills under the guidance of a trained mentor.

“Most people know that we take people to hospital, but the reality is we provide all levels of care and attend a wide range of emergencies. We can do some of the same things as GPs, emergency departments doctors and even midwives. We are in this work because we can help people, and that’s the thing we love.”

Sean Thompson, Intensive Care Paramedic

Communications Centre

The 111 Communications Centre in Thorndon is staffed by a team of emergency medical call takers, ambulance dispatchers, clinical paramedic advisors and nurses.

When someone calls 111 emergency medical call takers use an international triage system to determine the condition of the patient, and ambulance dispatchers organise the best sort of help. They are assisted by clinical paramedic advisors and registered nurses who provide help and advice over the phone.

Emergency medical call takers (EMCT’s)

EMCT’s are the first point of contact for the public. They are critical to providing lifesaving advice to 111 callers. EMCT’s talk to people in crisis situations every day. It’s an extremely challenging but rewarding role.

On completion of training emergency medical call takers receive an International Diploma in Emergency Medical Dispatch.

“Knowing that a person’s life depends on the decisions you’re making is definitely a lot of pressure to be under. My training has given me the confidence to get through my day knowing how to help each person who calls for help.”

Tash Ellis, Emergency Medical Call Taker



Emergency medical dispatchers (EMD’s)

EMD’s ensure that the appropriate resources are dispatched to both emergency and non-urgent incidents. They juggle multiple resources using multiple communications methods. It is a technical role managing high volumes of incidents in often stressful situations.

“Being responsible for over 30 ambulances, multiple first response units and rescue helicopters is a fast paced environment and at times extremely hectic.  No day is the same, every day is rewarding.”

Sam Kellick, Emergency Medical Dispatcher

Patient Transfer Officers

Patient transfer officers transport people between specialist medical appointments such as dialysis treatments.

Our Patient Transfer Service operates 18 hours a day, 7 days a week ensuring patients get to their appointments and any follow up medical care safe and well. Much of the role is about relationship building, providing empathy and a listening ear.

“Some patients I see regularly for dialysis treatment have become almost like extended family. We share stories about everyday things each time we catch up. I’ve always wanted to be in a role where I get to help people. This job is perfect for me.”

Chris Hall, Patient Transfer Officer.

Event medics

Event medics are a generous and committed team of volunteers providing medical cover at sporting events, community fairs and live concerts all across the region.

Our medics attend hundreds of events every year, as well as training the community in CPR as part of the Lloyd Morrison Heartbeat programme. They receive ongoing training and support and can be involved as often as their time allows. Joining the event medic team is a great way to contribute to the community whilst learning new skills for those who don’t come from a medical background.

“It’s inspiring! Meeting new people, gaining new skills, getting out there and doing something for others is what’s important and I feel extremely privileged to be included in this team “

Jackie Fuimaono, Event Medic

Support roles

While the majority of our staff help the public every day, there is a crew of people in the background helping and supporting them.

Our head office team is involved with sourcing funding for new equipment, keeping our IT systems running, arranging the rosters and paying our staff among other things.

Whether your specialty is medicine, administration, human resources, finance, communications and marketing, fundraising or information technology, we have a range of roles that might be just what you are looking for. As part of a passionate and innovative organisation you provide support and advancements to the frontline crew in delivering a world class people focused service.

“We have to raise $4million each year to keep our crews well equipped and  to provide the best possible care for our patients, and keep our service free. We come to work with a great sense of purpose every day, which I love. It’s a great feeling when you see new ambulances and new pieces of equipment arrive thanks to the generosity of our supporters.”

Rachel Carr, Fundraising Advisor