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Jacob and Karl assessed Josie and reassured her that she was going to be ok. In Josie’s words “they were very helpful.”

Though providing a patient with the best possible care is always a paramedic’s main priority, there are some situations where another level of care is needed.

While Jacob and Karl were looking after Josie, her daughter, Hazelle, was also needed some attention.

Hazelle was three at the time and was very scared. She thought her mum was going to be taken to hospital.

Jacob and Karl caught on to this and began to talk to Hazelle and include her in what they were doing.

“I was just amazed at the extra level care and love the paramedics showed her. Hazelle is very aware of things but they were very supportive and kept reassuring her that ‘mummy was going to be ok’,” Josie says.

There was a lot going on for Josie and she knew the paramedics were there to do their job. However, it meant a lot to know her daughter was being cared for.

“They didn’t have to do this; it’s not their job. They provided care both medical and emotionally, and treated us with respect.”

Josie understands the level of work and pressure our paramedics and call takers can face.

“They work long hours, have busy days, and answer lots of calls but from the first call all the way through, everyone was very helpful and reassuring.

“I’m so thankful for Wellington Free and the help that was provided that day.”