Terms and Conditions

These terms and conditions apply to the use of this website.


Wellington Free Ambulance makes every effort to ensure that the information on this site is accurate and current. Whilst exercising this care, Wellington Free Ambulance does not accept liability for any losses or damage arising directly or indirectly from reliance on the content of this site.

References and links to other organisations or their websites are intended for the convenience of users, and do not constitute an endorsement of any websites, organisations, or individuals outside Wellington Free Ambulance. Nor does Wellington Free Ambulance implicitly endorse individuals or organisations that link to this website from their own sites.

Every effort is made to keep the website up and running smoothly. However, Wellington Free Ambulance takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.



Any personal data you transmit to the site by electronic mail or otherwise, will be used by Wellington Free Ambulance in accordance with our privacy statement displayed on this site.


Making a donation

Wellington Free Ambulance collects and uses personal information from donors including: name, addresses, telephone numbers, email addresses and donation dates/amounts.

We use this information to provide and distribute receipts, send out donor acknowledgement letters and thank donors for their donations, to keep supporters informed about upcoming fundraising initiatives and other activities of Wellington Free Ambulance and to communicate to our supporters through direct mails, email and newsletters.



Receipts are available for any donation over $5. If you make a donation online, this will automatically be sent via email once the payment has been processed. Where possible we send receipts via email but paper versions are available on request.

If you are a regular monthly giver via credit card or direct debit, you will be sent one receipt for all of your donations at the end of the financial year.


Refund and cancellation policy

If you make an error while making your donation or change your mind about contributing to Wellington Free Ambulance, we will refund you (at our discretion) if you notify us within 7 days of your donation. Your refund will be returned using the original payment method.

If you are a regular monthly giver via credit card or direct debit, you can cancel your payment at any time. If you have any queries about cancellations or refunds, please contact us.


Use of text and images

Wellington Free Ambulance reserves all copyrights on material within its web pages. If you would like to publish information that you find on our website or wish to use the Wellington Free Ambulance logo or imagery please contact the online manager.


Contact us

If you have any questions about these terms and conditions or our website please contact us.



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You Rights & More info


Your Rights

As our patient, and under the Health and Disability Commissioner’s Code of Rights, you have the right to:

  • Be treated with respect
  • Be fully informed
  • Freedom from discrimination, coercion, harassment and exploitation
  • dignity and independence
  • Services of an appropriate standard
  • Effective communication
  • Be fully informed
  • Make an informed choice and give informed consent
  • Support
  • Respect of teaching or research
  • Complain

If we don’t respect these, let us know and we’ll do everything we can to put it right.

Support in the process

If you need support or help with making a complaint, you can contact the office of the Health and Disability Commissioner and ask for an advocate.

0800 555 050


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