What we do

We are the only emergency ambulance service in Greater Wellington and the Wairarapa, supporting our community 24/7,365 days a year free of charge.

About Us

We are the only emergency ambulance service in Greater Wellington and the Wairarapa, supporting our community 24/7,365 days a year free of charge.

Work With Us

Patient Transfer Service

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Patient Transfer Service

Our patient transfer team take people to scheduled medical appointments and treatments.

Patient transfer officer pulling stretcher near house 

Our Patient Transfer Service team take people safely and comfortably  to and from scheduled hospital treatments,  transfers between hospital and aged care facilities or to and from hospice inpatient units if required.  This is a pre-booked and arranged service that is accessible on a referal basis. 

To hear more from the team on the road, read about Patient Transfer Officer Maria Swain

Patient Transfer services are organised by your health provider.   Our service runs 17 hours per day, seven days per week throughout Greater Wellington and Wairarapa completing over 40,000 transfers each year. 

If you are a health professional arranging a patient transfer between 07:30am – 4:00pm, call: 04 806 0048.

If you are a health professional arranging a patient transfer outside of these hours, call: 0800 262 665.

For private transfers and general enquiries call: 04 499 9909.

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You Rights & More info

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Your Rights

As our patient, and under the Health and Disability Commissioner’s Code of Rights, you have the right to:

  • Be treated with respect
  • Be fully informed
  • Freedom from discrimination, coercion, harassment and exploitation
  • dignity and independence
  • Services of an appropriate standard
  • Effective communication
  • Be fully informed
  • Make an informed choice and give informed consent
  • Support
  • Respect of teaching or research
  • Complain

If we don’t respect these, let us know and we’ll do everything we can to put it right.


Support in the process

If you need support or help with making a complaint, you can contact the office of the Health and Disability Commissioner and ask for an advocate.

www.hdc.org.nz
0800 555 050

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