What we do
Patient Transfer Service
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Patient Transfer Service
Our Patient Transfer Service team of around 75 specialist patient transfer officers works 17 hours per day, seven days per week, 365 days a year throughout Greater Wellington and Wairarapa. The patient transfer service is trusted to safely transport between 150 and 180 patients every single day, across our region.
These patients will be travelling for essential healthcare purposes. This includes travel for dialysis or cancer treatments; moving between hospitals; transferring from hospice to home; and NICU (neo-natal intensive care unit) parents visiting their babies in hospital.
The team also transports patients from the Wairarapa who urgently need the specialist services, treatment or diagnostics only available in Wellington across the Remutaka Hill – a massive 208km round trip.
Our patient transfer officers are trained at a range of skill levels and can provide healthcare as needed. But the service goes beyond medical transport, with patient transfer officers often building close bonds with their patients, especially the ones they see many times a week.
How to book
The patient transfer service is a pre-booked and arranged service that’s available on a referral basis, organised by your health provider.
- If you’re a health professional arranging a patient transfer between 07:30am – 4:00pm: call 04 806 0048.
- If you’re a health professional arranging a patient transfer outside of these hours: call 0800 262 665.
- For private transfers and general enquiries: call 04 499 9909.