Our clinical practice is overseen by Medical Director, Dr Andy Swain. The clinical team works with all parts of the business to make sure our patients receive the best possible care. They:
There is a lot of talk at present about introducing registration for paramedics.Currently paramedics operate under a set of national practice guidelines and are granted “Authority to Practice” by our medical director. To become qualified they undertake a minimum of three years degree training and spend a further year working on the road under the guidance of a mentor. Paramedics’ “Authority to Practice” certificates are reviewed and renewed annually.
Paramedics Australasia spokesperson, and Wellington Free paramedic Sean Thompson says that registration is important.
“Paramedicine will become a nationally regulated medical profession under the Health Practitioners Competence Assurance Act (2003) along with nurses, doctors, physiotherapists and others. Regulation ensures consistent national standards of care from health professionals, so the public can be assured of receiving the highest level of care no matter where they are in New Zealand. At the end of the day it’s about patient safety,” he says.
It also opens up career opportunities for paramedics. “Many registered paramedics in the UK now work in emergency departments, GP practices and medical centres rather than just on ambulances,” Sean Thompson says.
The matter of paramedic registration is being considered by government. It has the full support of Wellington Free Ambulance and the paramedic sector.
These guidelines are presented for informative purposes only. Only those with an authority to practice issued by Wellington Free Ambulance may use these guidelines for the provision of patient care. These guidelines may change from time to time and Wellington Free Ambulance does not guarantee their accuracy once downloaded or printed.
If you wish to make any formal comments or enquiries regarding these guidelines please contact: Chair of the National Ambulance Sector Clinical Working Group c/o Ambulance New Zealand, PO Box 714, Wellington.
We collect information about you and your health to provide appropriate care, to keep you and others safe, to carry out teaching and research, and for statistical purposes.
Be assured that your information is kept secure and only authorised people have access to it. This may include other agencies, where authorised by law.
Accessing your health information
If you have been a patient of ours, you have a right to request access to any personal health information that we hold and which is readily retrievable.
To apply for your information to be released to you, download and complete the Patient Health Information Form with appropriate documents attached as stated in the checklist.
We have a process for identifying, investigating, and learning from events where patient care has not been to the standard we would expect. This involves a team of our clinical, operational and 111 communications centre experts coming together regularly to review information received via patient feedback, complaints, or from our own quality assurance process.
Every investigation results in a set of recommendations for improvement, and as much as possible we keep the patient and their family informed of our progress and findings. As well as our own investigation, serious (SAC1 and SAC2) events are reported to NASO and the Health Quality and Safety Commission.
For information about how adverse events are coded, and to view previous events visit the Ministry of Health website.
We use the World Health Organization event codes to classify all events. More information on these codes can be found in the National Adverse Events Reporting Policy 2017. A copy of this policy is available here.
We know this work can impact on a person’s personal and professional worlds, so with this in mind, we are creating the Families Council – a group of family members who can advise us on the issues affecting them and the people they care about.
The Families Council will involve open discussions and collaboration on the best ways to improve mental health and emotional wellbeing for our staff and the people they care about. By working together the Families Council will help improve support networks for staff and their families, helping to promote a workplace that is committed to open communication, respect and support.
In order to continue to improve the way we do things, we want to hear from our consumers and their carers.
Through partnership and collaboration, the thoughts, feelings and ideas of the consumer will be heard in an honest and open forum, as part of the Consumer Council.
The Council will offer insight into the patient experience. Ensuring the consumers has a voice in all stages of planning, delivery, evaluation and monitoring, affecting all programmes and services at Wellington Free.
The rich diversity within our region needs to be reflected in our Consumer Council, this will ensure that interests of each group will be fairly represented. Understanding pre-hospital care through our consumer’s eyes is an important step to improving the overall health of our whole community.
The council will meet every 6-8 weeks and provide consumer’s insight for the following:
If you are aged over 18, live in Greater Wellington or the Wairarapa, have used one of services in the past two years, as a patient or carer, and are keen to improve the health outcomes for all our communities, please read the Charter and FAQs for more information.
Expressions of interest for the Consumer Council have now closed, and all those who applied will be contacted in the coming weeks.
In March 2018 Wellington Free Ambulance moved from paper to electronic patient records. This change brings with it improved data quality and patient care.
It is a step towards information sharing between health services which over time will mean one record, one story, and joined up care plans.
For more information, support or advice contact:
0800 WFA PRF (0800 932 773)
To access your patients Ambulance Care Summary (ACS) visit: https://acs.wfa.org.nz/
Download the “How to use ePRF ACS access” information sheet.