About Us

We are the only emergency ambulance service in greater Wellington and the Wairarapa, and the only ones in the country who are free.

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We are the only emergency ambulance service in greater Wellington and the Wairarapa, and the only ones in the country who are free.

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COVID-19 in New Zealand

COVID-19 in New Zealand

While COVID-19 (Novel Coronavirus 2019-nCoV) is of concern, at this stage the risk of a widespread outbreak in New Zealand is low to moderate. 

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“Keeping individuals, families and our communities safe and healthy in the current environment requires a team effort. If you have recently travelled and are concerned about your health you can call Healthline’s dedicated COVID-19 number. If it’s an emergency, please call 111. We’re here for you and your whānau if you need us,” say Glen Worthington, Emergency Planning Manager at Wellington Free Ambulance. 

The Ministry of Health is closely monitoring the situation and following guidance from the World Health Organization (WHO).

If you have concerns about your health or the health of others, please call Healthline's dedicated COVID-19 number on 0800 358 5453. This is free and available 24 hours a day, 7 days a week. 

For those using phones with an international SIM, please phone +64 9 358 5453.

You can take some simple steps to help stop the spread of diseases like COVID-19:

  • Avoid close contact with people with cold or flu-like illnesses.
  • Cover coughs and sneezes with disposable tissues or clothing.
  • Wash hands for at least 20 seconds with water and soap and dry them thoroughly. 
  • Use hand sanitiser (containing at least 60 percent alcohol)
  • Avoid touching your eyes, nose and mouth with unwashed hands.

For the most up-to-date COVID-19 information, please visit the Ministry of Health website.



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You Rights & More info


Your Rights

As our patient, and under the Health and Disability Commissioner’s Code of Rights, you have the right to:

  • Be treated with respect
  • Be fully informed
  • Freedom from discrimination, coercion, harassment and exploitation
  • dignity and independence
  • Services of an appropriate standard
  • Effective communication
  • Be fully informed
  • Make an informed choice and give informed consent
  • Support
  • Respect of teaching or research
  • Complain

If we don’t respect these, let us know and we’ll do everything we can to put it right.

Support in the process

If you need support or help with making a complaint, you can contact the office of the Health and Disability Commissioner and ask for an advocate.

0800 555 050


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