What we do

We are the only emergency ambulance service in Greater Wellington and the Wairarapa, and the only ones in the country who are free.

About Us

We are the only emergency ambulance service in Greater Wellington and the Wairarapa, and the only ones in the country who are free.

Work With Us

Information for health professionals

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Information for health professionals

Helping you get the right care for your patient, in the best possible time.

As a health professional at a medical centre or aged care facility, you can call our dedicated line to be connected directly to a call taker who will talk to you about your patient; their condition; and what help they need.

Call 0800 262 665 instead of 111 for all medical centre and aged care facility emergencies:

  • Response to a life threatening emergency
  • To escalate or reassess response plans
  • Keep you informed of response times

Ambulance Care Summary (ACS)

When our paramedics visit and treat a patient in-home, we leave the patient with an ambulance care summary, or ACS. This document outlines the advice given to the patient and the access code for them or their medical practitioner to access their full ambulance care summary.

To access your patients Ambulance Care Summary (ACS) visit: www.wfa.org.nz/acs

Download the “How to use ePRF ACS access” information sheet.

If you have any questions please contact us on: 0800 WFA PRF (0800 932 773).

Primary Care Education

Our courses for health professionals and support staff will help you meet your continuing development and accreditation needs.

We offer the courses health professionals need to meet their continuing professional development and accreditation requirements.

These are delivered by our clinical educators, and reflect current New Zealand and international guidelines and practice. We have a particular focus on resuscitation, teamwork, communication and leadership.

Courses are designed with input from our local Primary Health Organisations, and we have options for both individuals and practices which can be booked via the Compass Health website.

For information, prices and dates for additional training visit the link above or email [email protected]. Arrangements can be made for onsite CPR for nurses and Core Skills for GP’s provided there is parking, lift access and a minimum of 8 participants.

Courses for medical centre administrators
You will learn about cardiopulmonary resuscitation (CPR), how to use an Automated External Defibrillator (AED), and recognise time critical medical events.

Courses for registered nurses
This resuscitation focused course enables you to meet vaccination certification requirements. It is a practical course based on the New Zealand Resuscitation Council (NZRC) Basic Life Support (BLS) guideline. It includes adult; child; and infant CPR; choking management; using an AED; ventilation using a bag valve mask; airway adjuncts (OPAs and LMAs/I-GELS) and supplementary oxygen. We also cover the recognition and treatment of time critical events (including anaphylaxis and IM Adrenaline).

Resuscitation and Emergency Scenarios
We can provide your workplace with realistic in-situ resuscitation and emergency training. Scenario content and delivery meets RNZCGP Cornerstone requirements.

New Zealand Resuscitation Council CORE Courses
We are a NZRC Certificate of Resuscitation Emergency Care (CORE) course provider, and deliver these NZRC CORE courses:

  • CORE Skills – A practical, non-assessed skills session designed for health professionals who wish to develop and/or refresh their resuscitation skills. Appropriate for RNZCGP Fellows and Registrars in training. Click here for more information.
  • CORE Immediate – Adult and Child. A practical, assessed course suited for rescuers who might be expected to manage the early stages of cardiac arrest. Appropriate for GPs applying for RNZCGP Fellowship. Click here for more information.
  • CORE Advanced – A course for the advanced rescuer who is expected to manage and supervise resuscitation events. Appropriate for GPs operating in an rural environment. Click here for more information.

Visit the Compass Health website for dates and bookings or email [email protected] for further information.

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You Rights & More info

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Your Rights

As our patient, and under the Health and Disability Commissioner’s Code of Rights, you have the right to:

  • Be treated with respect
  • Be fully informed
  • Freedom from discrimination, coercion, harassment and exploitation
  • dignity and independence
  • Services of an appropriate standard
  • Effective communication
  • Be fully informed
  • Make an informed choice and give informed consent
  • Support
  • Respect of teaching or research
  • Complain

If we don’t respect these, let us know and we’ll do everything we can to put it right.


Support in the process

If you need support or help with making a complaint, you can contact the office of the Health and Disability Commissioner and ask for an advocate.

www.hdc.org.nz
0800 555 050

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