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Holidays Act Remediation

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Holidays Act Remediation

Wellington Free Ambulance is not unique in having to remediate leave payments. Many companies across New Zealand have been addressing issues with leave payment calculations to ensure they're compliant with the Holidays Act 2003.

We're committed to addressing these issues and are currently undergoing Holidays Act Remediation to determine if there are any historical underpayments for current and former Wellington Free Ambulance employees. 

New Claims Portal

If the remediation process finds that you're due a remediation payment, we'll need to get some details from you. Your current IRD number, bank, identity and contact details will be needed so we can process your payment.

We have now set up a dedicated Wellington Free Ambulance Remediation Claim Portal that allows former employees of Wellington Free to enter their details and track the progress of their claim in an environment that is fully secure and enables us to protect your personal information, in accordance with the Privacy Act 2020.

We can now identify past employees who have been affected by some miscalculations in Wellington Free’s previous leave calculations approach.  Please note that many leave payments were calculated correctly, and therefore not everyone will receive a remediation payment.  In addition, some remediation calculations result in very small underpayments (less than $5), which Wellington Free is still obligated to pay.

To gain access to your individual calculation, you will need to go through a verification process through the Wellington Free Ambulance Remediation Claim Portal that we have established, which you can access via this link: Wellington Free Ambulance Remediation Claim Portal.

We have a set of Frequently Asked Questions that are available to you via the Portal, which you can access by just signing into the Portal with your email address and your own password – you do not have to enter or attach any other personal details at that stage.

Have questions?

If you still have questions after reading the FAQs, please email us at:  [email protected]

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You Rights & More info

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Your Rights

As our patient, and under the Health and Disability Commissioner’s Code of Rights, you have the right to:

  • Be treated with respect
  • Be fully informed
  • Freedom from discrimination, coercion, harassment and exploitation
  • dignity and independence
  • Services of an appropriate standard
  • Effective communication
  • Be fully informed
  • Make an informed choice and give informed consent
  • Support
  • Respect of teaching or research
  • Complain

If we don’t respect these, let us know and we’ll do everything we can to put it right.


Support in the process

If you need support or help with making a complaint, you can contact the office of the Health and Disability Commissioner and ask for an advocate.

www.hdc.org.nz
0800 555 050

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