What we do

We are the only emergency ambulance service in Greater Wellington and the Wairarapa, and the only ones in the country who are free.

About Us

We are the only emergency ambulance service in Greater Wellington and the Wairarapa, and the only ones in the country who are free.

Work With Us

Patient Transfer Service

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Patient Transfer Service

Our patient transfer staff will take good care of you, getting you from A to B with plenty of smiles and good humour.

Patient transfer officer pulling stretcher near house 

With reassurance and care, our Patient Transfer Service safely and comfortably transport patients to and from scheduled hospital treatments, rest home transfers, and take great care to look after hospice patients travelling home to be with family.

To hear more from the team on the road, read about Patient Transfer Officer Maria Swain

Patient Transfer services are organised by your health provider and manage over 43,000 jobs per year.   Our service runs 17 hours per day, seven days per week throughout Greater Wellington and Wairarapa.

If you are a health professional arranging a patient transfer between 07:30am – 4:00pm, call: 04 806 0048.

If you are a health professional arranging a patient transfer outside of these hours, call: 0800 262 665.

For private transfers and general enquiries call: 04 499 9909.

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You Rights & More info

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Your Rights

As our patient, and under the Health and Disability Commissioner’s Code of Rights, you have the right to:

  • Be treated with respect
  • Be fully informed
  • Freedom from discrimination, coercion, harassment and exploitation
  • dignity and independence
  • Services of an appropriate standard
  • Effective communication
  • Be fully informed
  • Make an informed choice and give informed consent
  • Support
  • Respect of teaching or research
  • Complain

If we don’t respect these, let us know and we’ll do everything we can to put it right.


Support in the process

If you need support or help with making a complaint, you can contact the office of the Health and Disability Commissioner and ask for an advocate.

www.hdc.org.nz
0800 555 050

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