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We are the only emergency ambulance service in Greater Wellington and the Wairarapa, and the only ones in the country who are free.

What we do

We are the only emergency ambulance service in Greater Wellington and the Wairarapa, and the only ones in the country who are free.

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Roles at Wellington Free

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Join the team at Wellington Free Ambulance

When you join our team you will be part of the crew answering 114,000 111 calls for help and responding to 57,000 emergencies every year.

You’ll work alongside passionate people dedicated to making a difference to people’s lives, every day. We have roles to suit all skills and experience. From Emergency Medical Call Takers, Paramedics, Patient Transfer Officers, Event Medics and Head Office staff.

Paramedics

The field operation teams lead patient care in emergency medical and trauma situations, pre-hospital care, treat-at-home care and rescue and transport services.

Paramedic leaning into a vehicle with a close up on their arm patch 

Our paramedic crews respond to emergencies 24 hours a day, 365 days a year. It’s their job to work quickly and help by providing world class, compassionate care to 57,000 people and their families every year.

Following completion of the Bachelor of Health Science (paramedic) Degree, successful graduates apply to join Wellington Free Ambulance’s graduate training programme, where they spend a year practicing their skills under the guidance of a trained mentor.

ICP Indira

“I think like all paramedics, the biggest highlight is daily being able to make an overwhelming, painful and sudden adverse event in another person's life, manageable and better in some way. During my time at Wellington Free, it has been exciting to see opportunities and roles become more diverse, skills increase and equipment advance, and to see the passions, investment and expertise of the people driving these changes.”

Indira, Intensive Care Paramedic

 

Communications Centre

The 111 Communications Centre in Thorndon is staffed by a team of emergency medical call takers, ambulance dispatchers, clinical paramedic advisors and nurses.

Emergency medical dispatcher looking at computer screen 

When someone calls 111, emergency medical call takers use an international triage system to determine the condition of the patient, and ambulance dispatchers organise the best sort of help. They are assisted by clinical paramedic advisors and registered nurses who provide help and advice over the phone.

Emergency medical call takers (EMCTs)

EMCTs are the first point of contact for the public. They are critical to providing lifesaving advice to 111 callers. EMCTs talk to people in crisis situations every day. It’s an extremely challenging but rewarding role.

On completion of training emergency medical call takers receive an International Diploma in Emergency Medical Dispatch.

"As Emergency Medical Call Takers, we are trained to gather information about each individual situation to arrange the most appropriate help. We will continue to do so to the best of our ability for as long as it takes."

Heidi, Emergency Medical Call Taker 

 

 

Emergency medical dispatchers (EMDs)

EMDs ensure that the appropriate resources are dispatched to both emergency and non-urgent incidents. They juggle multiple resources using multiple communications methods. It is a technical role managing high volumes of incidents in often stressful situations.

“As an EMD I ensure the right resources are dispatched to the right place, at the right time. Co-ordinating multiple ambulances and first response units means it's a fast paced role. By ensuring our community gets the help they need and coaching through emotional situations, no day is the same - the role is extremely rewarding."

Tash, Emergency Medical Dispatcher

Patient Transfer Officers

Patient transfer officers transport people between specialist medical appointments such as dialysis treatments.

Patient transfer officer sitting in vehicle and smiling at camera 

Our Patient Transfer Service operates 18 hours a day, 7 days a week ensuring patients get to their appointments and any follow up medical care safe and well. Much of the role is about relationship building, providing empathy and a listening ear.

Patient Transfer Officer Ross“You never get two days the same, the workload will be different and the people you meet all come from different walks of life with different requirements. My own medical history helps me relate to all kinds of people, which can provide a different focus to their own situation.”

Ross, Patient Transfer Officer

Event medics

Event medics are a generous and committed team of volunteers providing medical cover at sporting events, community fairs and live concerts all across the region.

Event medic treating a young boy  

Our medics attend hundreds of events every year, as well as training the community in CPR as part of the Lloyd Morrison Heartbeat programme. They receive ongoing training and support and can be involved as often as their time allows. Joining the event medic team is a great way to contribute to the community whilst learning new skills for those who don’t come from a medical background.

 “It’s inspiring! Meeting new people, gaining new skills, getting out there and doing something for others is what’s important and I feel extremely privileged to be included in this team “

Jackie, Event Medic

  

Support roles

While the majority of our staff help the public every day, there is a crew of people in the background helping and supporting them.

Wellington Free mechanics laughing at camera 

Our head office team is involved with sourcing funding for new equipment, keeping our IT systems running, arranging the rosters and paying our staff among other things.

Whether your specialty is medicine, administration, human resources, finance, communications and marketing, fundraising or information technology, we have a range of roles that might be just what you are looking for. As part of a passionate and innovative organisation you provide support and advancements to the frontline crew in delivering a world class people focused service.

Woman with blonde hair smiling at the camera

“We need to raise $4million a year to continue to provide a great service to our community, so it’s always busy in the fundraising team! We come to work with a great sense of purpose every day, which I love. It’s a great feeling when you see new ambulances and new pieces of equipment arrive thanks to the generosity of our supporters.”

Sam, Fundraising Advisor

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You Rights & More info

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Your Rights

As our patient, and under the Health and Disability Commissioner’s Code of Rights, you have the right to:

  • Be treated with respect
  • Be fully informed
  • Freedom from discrimination, coercion, harassment and exploitation
  • dignity and independence
  • Services of an appropriate standard
  • Effective communication
  • Be fully informed
  • Make an informed choice and give informed consent
  • Support
  • Respect of teaching or research
  • Complain

If we don’t respect these, let us know and we’ll do everything we can to put it right.


Support in the process

If you need support or help with making a complaint, you can contact the office of the Health and Disability Commissioner and ask for an advocate.

www.hdc.org.nz
0800 555 050

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