About us

Care starts at our Clinical Communications Centre - the reassuring voices at the end of your 111 call. It's staffed by emergency medical dispatchers and call takers 24/7, 365 days a year, taking emergency calls from all over the country.

From the very start of training, Theo felt right at home. “There was this feeling like… yes, this is where I’m meant to be.” After seven weeks of training, including five weeks with a mentor, he was ready to take calls.

In his very first week on the phones, Theo helped deliver a baby over the line. “Three pushes and there was a baby! No drama, just this incredible moment.” Since then, he’s helped deliver two more babies, each one special in its own way. “One mum had done it five times before and knew exactly what to do. I just helped guide her through it.”

With every call, Theo’s confidence grows. “It’s all about staying calm, following the process, and supporting people through the moment. Sometimes there’s a midwife on scene, but we always make sure mum and baby get to hospital safely.”

Theo proudly wears a stork pin, a badge given to those who help deliver a baby over the phone, and he loved seeing his name go up on the team’s baby calendar (a monthly tracker of how many baby deliveries are supported over the phone by the Clinical Communications Centre).

“Every call is a chance to help someone. That’s a pretty awesome way to spend your day.”