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We are the only emergency ambulance service in greater Wellington and the Wairarapa, and the only ones in the country who are free.

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We are the only emergency ambulance service in greater Wellington and the Wairarapa, and the only ones in the country who are free.

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Our Clinical Paramedic Advisor: Kristy

Our Clinical Paramedic Advisor: Kristy

Wellington Free Ambulance Clinical Paramedic Advisor (CPA) Kristy is currently completing a Post Graduate Diploma in Health Science to broaden her knowledge and keep up-to-date with best practice medicine.

“There are a lot of people at Wellington Free who are highly skilled and have inspired me to broaden my knowledge, and clinical conversations with my colleagues on station, inspired me to pursue post graduate study” Kristy says.

As a CPA on the Clinical Desk, Kristy reviews ambulance jobs to ensure the priority of the job matches the information given by the patient. Making sure we are responding with the right care in the best possible time.

“If a job comes in where we can offer advice or alternative care options, we are able to call the patient back and do a more in-depth assessment over the phone and offer advice.”

In addition to calling patient back with advice and further assessment, CPAs also talk with paramedics on the road to give help, advice or second opinions.

It can be challenging, particularly when there are more jobs than there are ambulances available. CPAs need to work out and prioritise which patient needs to be seen first, based on their symptoms.

“There are many great aspects to the role too, being able to help people over the phone before paramedics arrive, or being able to organise an alternative plan of treatment for the patient.”

“My favourite thing about working at Wellington Free is the people. Doing shift work you work all sorts of hours and seeing people who can laugh with you at 3am in the morning when you are all tired can make all the difference,” Kristy says.

On top of her ongoing study and being a CPA, Kristy is putting her clinical expertise to work in her new role as a Clinical Educator.

Being a Clinical Educator gives Kristy a chance to share her knowledge, educate new recruits and help current staff upskill.



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You Rights & More info


Your Rights

As our patient, and under the Health and Disability Commissioner’s Code of Rights, you have the right to:

  • Be treated with respect
  • Be fully informed
  • Freedom from discrimination, coercion, harassment and exploitation
  • dignity and independence
  • Services of an appropriate standard
  • Effective communication
  • Be fully informed
  • Make an informed choice and give informed consent
  • Support
  • Respect of teaching or research
  • Complain

If we don’t respect these, let us know and we’ll do everything we can to put it right.

Support in the process

If you need support or help with making a complaint, you can contact the office of the Health and Disability Commissioner and ask for an advocate.

0800 555 050


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