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We are the only emergency ambulance service in greater Wellington and the Wairarapa, and the only ones in the country who are free.

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We are the only emergency ambulance service in greater Wellington and the Wairarapa, and the only ones in the country who are free.

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Paying it forward

Paying it forward

Over the years, Steph has needed Wellington Free Ambulance a few times; once for her step dad who was having a heart attack, when her daughter was injured and recently for herself.

Steph and her daughter on Onesie Day.

When Steph needed help it was 2am. She was lying on the bathroom floor in the worst pain. She was experiencing a gallstone attack.

“It felt like agony but I didn’t want to bother anyone so I thought I would tough it out. I wanted to see how I felt in 20 minutes; I ended up falling asleep and when I woke up, I felt fine. I got busy with the kids so didn’t have time to think about the pain, but I knew that I needed to see my doctor later that day.”

On the way to drop the kids off at school, Steph experienced another bout of the same pain and decided to go to the doctor immediately.

“Once I got there, the doctor called 111.

“When the paramedics arrived, they were so reassuring and calm, and knew exactly what my kids needed to hear. It’s the small things that you appreciate and remember – like letting my kids kiss me goodbye and talking to me about the kids on the way to the hospital.

"It takes a really special person to be a paramedic and I will always be grateful that they were there to care for me at my weakest point," Steph says.

Steph is one of our amazing supporters who is leaving a gift in her Will as part of our Bequest Programme.

“I want to support those selfless, caring and wonderful paramedics who look after us in our darkest, weakest moments. It’s important for me to pay it forward. I know my donation will help save lives and provide care for someone’s child, parent or grandparent. It might only be small but it’s given with a big heart and enormous thanks.”

What will your legacy be? To find out how you can leave a gift in your Will, contact our  Director of Fundraising and Communications Claire Carruthers.



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You Rights & More info


Your Rights

As our patient, and under the Health and Disability Commissioner’s Code of Rights, you have the right to:

  • Be treated with respect
  • Be fully informed
  • Freedom from discrimination, coercion, harassment and exploitation
  • dignity and independence
  • Services of an appropriate standard
  • Effective communication
  • Be fully informed
  • Make an informed choice and give informed consent
  • Support
  • Respect of teaching or research
  • Complain

If we don’t respect these, let us know and we’ll do everything we can to put it right.

Support in the process

If you need support or help with making a complaint, you can contact the office of the Health and Disability Commissioner and ask for an advocate.

0800 555 050


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