About Us

We are the only emergency ambulance service in greater Wellington and the Wairarapa, and the only ones in the country who are free.

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We are the only emergency ambulance service in greater Wellington and the Wairarapa, and the only ones in the country who are free.

What we do

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Reassurance from a friendly face

Reassurance from a friendly face

Not only are our Paramedics highly-trained and here for you, their focus is on getting you the best possible care whether that means treating you at home or making sure you get to hospital safely.

Paramedic Tim

“As a paramedic it is very satisfying when you can help a patient. It’s a great honour knowing the difference we make in people's lives when they are in a vulnerable situation, even if it is just reassuring them that everything is going to be okay,” Paramedic Tim explains.

Priyanka knows just how important having Wellington Free Ambulance is because at 4am on 1 April, it was her husband, Parag, who needed our help.

For Priyanka and her family, it was the first time they’d ever needed to call 111.

“The reason was not very big but urgent help was required,” Priyanka says.

Parag had severe pain and swelling in his right knee following a run the night before. But both Tim and his colleague Matt were there to help.

Priyanka and Parag

On this occasion, all that was needed was some advice and reassurance as Parag’s injury happened during the nationwide lockdown.

“In our line of work it is always important to remember that non-life threatening emergencies are just as important as life threatening emergencies. For our patients this could be the first time they have ever called for an ambulance,” Tim explains.

“Sometimes the advice, education or direction from a friendly face is all that someone needs.”

Priyanka and her husband are extremely thankful for the help and advice they received from Wellington Free Ambulance.

“It builds up that confidence of reaching out for help without thinking twice in emergencies,” Priyanka says.

“It’s good to know that there is someone out there who is there to help when you need it the most and you have no extended family or help available close by.”



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You Rights & More info


Your Rights

As our patient, and under the Health and Disability Commissioner’s Code of Rights, you have the right to:

  • Be treated with respect
  • Be fully informed
  • Freedom from discrimination, coercion, harassment and exploitation
  • dignity and independence
  • Services of an appropriate standard
  • Effective communication
  • Be fully informed
  • Make an informed choice and give informed consent
  • Support
  • Respect of teaching or research
  • Complain

If we don’t respect these, let us know and we’ll do everything we can to put it right.

Support in the process

If you need support or help with making a complaint, you can contact the office of the Health and Disability Commissioner and ask for an advocate.

0800 555 050


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