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We are the only emergency ambulance service in greater Wellington and the Wairarapa, and the only ones in the country who are free.

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We are the only emergency ambulance service in greater Wellington and the Wairarapa, and the only ones in the country who are free.

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Responders in our remote communities

Responders in our remote communities

When you need help in a remote parts of the region, our community first responders can sometimes be the first to get to you.

First Responder Mike

They’re key to getting life-saving treatment underway until an ambulance can arrive.

Mike is a First Responder out at Riversdale in the Wairarapa – he is also a farmer and a local lifeguard for Surf Life Saving NZ.

Over the years he’s responded to many incidents, and believes first responders are a very important part of the Wairarapa due to how remote some communities are.

“The best thing is being able to give patients more prompt attention than would otherwise be the case. I think when we arrive it is a comfort to the patients and their family,” Mike explains.

For First Responders, it is all about a quick response.

“We help initially stabilise the patient and provide a situation update so the paramedics have a more accurate description of the patient’s condition. It’s about lowering the response time to incidents.”

Being able to offer the level of care that Wellington Free Ambulance is known for is something Mike knows the community values.

Over the hill, Craig is the first responder in Ohariu Valley.

Craig explains being able to make a difference in his community and assist when he’s needed is a great feeling.

“I get an enormous amount of satisfaction helping people in their time of need and doing my best to be a comforting support to those unlucky enough to be in a position where they require an ambulance,” Craig says. 

Though First Responders only receive a handful of call outs every year, these can range from car accidents to people with cardiac issues. We’re thankful for all our First Responders who are willing to be the ones here for you in remote communities. 



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As our patient, and under the Health and Disability Commissioner’s Code of Rights, you have the right to:

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If we don’t respect these, let us know and we’ll do everything we can to put it right.

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If you need support or help with making a complaint, you can contact the office of the Health and Disability Commissioner and ask for an advocate.

0800 555 050


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