About Us

We are the only emergency ambulance service in greater Wellington and the Wairarapa, and the only ones in the country who are free.

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We are the only emergency ambulance service in greater Wellington and the Wairarapa, and the only ones in the country who are free.

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World Environment Day 2021

World Environment Day 2021

As an organisation we are conscious of the impact that we have on the environment. We recognised World Environment Day (5 June) this year by planting a kōwhai tree at our Paraparaumu Ambulance Station.

Facilities Manager Lucy and Acting Chief Executive Sarah planting a kōwhai tree.

Some of our green-fingered team members were on hand to help our Acting Chief Executive, Sarah Lewis, in planting the tree.

We know that reducing our carbon footprint requires more than just planting trees at ambulance stations, this is why we have a number of different initiatives underway at Wellington Free:

  • We are implementing eRoad, a fleet management system across our entire fleet; this will ensure our fleet is always fit-for-purpose helping us to reduce our emissions and inform us when our vehicles need maintenance. eRoad gives us the ability to look into our idling statistics and reduce these where possible. By identifying the Co2 emissions our vehicles emit, we can use this data to help guide our fleet principles and rotations.

  • We regularly service our vehicles at 10,000km intervals and our standard tyre pressure checks, ensure fuel efficiency is not impaired by under-inflated tyres.

  • At our Newtown and Paraparaumu ambulance stations we implemented a rainwater collection system to wash our ambulance fleet.

  • We’ve recently implemented KaiCycle at our Newtown  Ambulance Station. Kaicycle collects food waste from Newtown every week. This is a great initiative that recycles compostable scraps into living compost.

We're always looking for more ways to reduce our footprint and engage in more sustainable practices, and as a charity, better understand where potential savings could be made by having a greener ambulance service.

Do you have any ideas for how we could become a greener service? Drop us an email: [email protected] 



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You Rights & More info


Your Rights

As our patient, and under the Health and Disability Commissioner’s Code of Rights, you have the right to:

  • Be treated with respect
  • Be fully informed
  • Freedom from discrimination, coercion, harassment and exploitation
  • dignity and independence
  • Services of an appropriate standard
  • Effective communication
  • Be fully informed
  • Make an informed choice and give informed consent
  • Support
  • Respect of teaching or research
  • Complain

If we don’t respect these, let us know and we’ll do everything we can to put it right.

Support in the process

If you need support or help with making a complaint, you can contact the office of the Health and Disability Commissioner and ask for an advocate.

0800 555 050


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