What we do

We are the only emergency ambulance service in Greater Wellington and the Wairarapa, and the only ones in the country who are free.

About Us

We are the only emergency ambulance service in Greater Wellington and the Wairarapa, and the only ones in the country who are free.

Work With Us

Heartbeat CPR training


Learn CPR. Save a life.

Our Heartbeat programme trains schools, businesses and community groups crucial CPR skills to help save a life.

Thanks to the Lloyd Morrison Foundation, Heartbeat training is free throughout Wellington and Wairarapa.

Two paramedics with the members of the public learning CPR

Every week on average, four people suffer a cardiac arrest somewhere in Wellington and Wairarapa.

The best way to increase someone’s chance of surviving is for everyone in our community to know how to do cardiopulmonary resuscitation (CPR).

Almost 1 in 3 cardiac arrests happen in a public place and performing good CPR increases the chance of survival. When combined with use of an Automated External Defibrillator (AED), survival rates can increase to 80%.

The Lloyd Morrison Foundation Heartbeat programme is funded by the Lloyd Morrison Foundation. This funding allows us to teach the Greater Wellington Community for free.

Maybe that training will save the life of a friend, a colleague, or someone on the street. You never know when you’ll need it, so it’s best to be prepared.

To book a Heartbeat training session fill out our online booking form below. Otherwise for more information check out the Heartbeat brochure.

 What we do Heartbeat logo lockup 


Restart a Heart Day

Restart a Heart Day is on October 16 and is a global initiative to raise awareness and education of CPR and AEDs in our community.

Paramedic with four members of the public learning CPR    

Would you know what to do if someone’s heart suddenly stopped?

Sudden cardiac arrest can happen to anyone at any time which is why it’s important every New Zealander knows how to do CPR and how to use a defibrillator.

Restart A Heart Day takes place on 16 October every year and is your chance to learn CPR or refresh your skills to ensure you're able to perform CPR if needed. 

The work Wellington Free Ambulance does alongside Fire and Emergency NZSt John NZHeart Foundation NZ and Health Promotion Agency will set you up and help you understand what you can do to save the life of a friend, a colleague, a member of your whānau or someone on the street. 

For more information, go to RestartaHeart.co.nz.


Restart a Heart Day Poster

Restart a Heart Day Social Media Kit

Heartbeat and RAHD 2019 logos

GoodSAM Responder App

GoodSAM helps connect those in need with those nearby who can help until our ambulance crew arrives.

Paramedics with cardiac arrest survivor 

The GoodSAM Responder app alerts CPR trained members of the public to incidents of cardiac arrest close by, allowing them to respond and provide good quality CPR before emergency services arrive.

By alerting responders, GoodSAM connects those in need with those who have the skills to provide critical help and save a life. To become a GoodSAM visit GoodSAMapp.org.

Craig helped save his colleague Dave’s life when he suffered a cardiac arrest at work. Without Craig’s CPR and quick reactions, Dave was able to go home to his family.

Knowing where your nearest AED is

AEDs increase the chances of surviving a cardiac arrest by 80% so it's good to know where the nearest one to your home or workplace is.

Two members of the public learning CPR 

AEDs are completely automated, portable, and can deliver a lifesaving electric current.

They can increase someone’s chance of survival by up to 80% if applied immediately.

There are lots of AEDs around our region, but our communities need more. Contact us about purchasing an AED for your community. Email heartbeat@wfa.org.nz

To see where AEDs are located in your community visit aedlocations.co.nz, or download the app onto your phone. It’s completely free.

Book Heartbeat CPR training

Heartbeat training is a fun, interactive session giving you the basic skills which could help save a life in the event of a sudden cardiac arrest.

Two paramedics and FENZ staff performing CPR 

If you would like to book a Heartbeat CPR training session please book with more than 7 days notice. Fill out the form below and we will get back to you within 48 hours.

Alternatively, if you need to speak with someone please contact Heartbeat via email: heartbeat@wfa.org.nz.

Heartbeat is proudly supported by the Lloyd Morrison Foundation.

Session requirements: We'll come to your location and require a room with enough space to set up at least 4 manikins on the floor, a table and power socket for a projector.

Should the training session need to be cancelled by either party, a minimum of 24hrs notice is to be given.

Training sessions are available between 10am-7pm Tuesday and Wednesday and 8:30am-4pm Thursday and Friday.

Booking form



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You Rights & More info


Your Rights

As our patient, and under the Health and Disability Commissioner’s Code of Rights, you have the right to:

  • Be treated with respect
  • Be fully informed
  • Freedom from discrimination, coercion, harassment and exploitation
  • dignity and independence
  • Services of an appropriate standard
  • Effective communication
  • Be fully informed
  • Make an informed choice and give informed consent
  • Support
  • Respect of teaching or research
  • Complain

If we don’t respect these, let us know and we’ll do everything we can to put it right.

Support in the process

If you need support or help with making a complaint, you can contact the office of the Health and Disability Commissioner and ask for an advocate.

0800 555 050


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