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Meet Patient Transfer Officer Ahmed

Meet Patient Transfer Officer Ahmed

Ahmed is part of the dedicated Patient Transfer Service team that helps people get to and from the care they need safely, compassionately, and with a smile. Just two years ago, he was living a very different life, working a 9-to-5 office job that left him feeling unfulfilled. “Honestly, I didn't like it,” he admits. “I needed something that made me feel like I was making a difference.”

A man in green trousers and a blue top smiles while leaning against an ambulance

That search for purpose led him to Wellington Free as a volunteer with the Event Medical Services team. What started as a way to explore the idea of becoming a paramedic quickly became the beginning of a whole new career path. “I just wanted to see if it was for me. Turns out it really was.”

Soon after, Ahmed stepped into a full-time role as a Patient Transfer Officer. The hands-on experience, the unpredictability of each shift, and the opportunity to support people in vulnerable moments confirmed he’d found the right place. “There’s no such thing as a typical day,” he says. “One moment you’re transferring someone to dialysis, the next it’s an inter-hospital transfer. You never really know what the day will bring—and that’s what I love about it.”

Now in his second year studying paramedicine, Ahmed sees each shift as part of his learning journey. “It’s like on-the-job training every day. And it’s made me even more certain that this is what I want to do.”

His role also gives him the chance to connect with a wide range of people. A self-described extrovert, Ahmed’s warmth and energy help put patients at ease. “Just chatting with people, making them feel comfortable it comes naturally. It’s a small thing, but it means a lot to them.”

He also volunteers through the GoodSAM app, allowing him to respond to urgent calls in the community. “It’s all about being there when people need you most.”

For Ahmed, wearing the Wellington Free Ambulance uniform is more than just a job. “It’s a responsibility. People trust us to look after them, and that trust means everything.”

Looking ahead, he’s excited to finish his studies and transition into a paramedic role. “That’s the goal. And thanks to the experiences I’ve had here from volunteering to working on the patient transfer service I know I’m on the right path.”

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Your Rights & More info

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Your Rights

As our patient, and under the Health and Disability Commissioner’s Code of Rights, you have the right to:

  • Be treated with respect
  • Be fully informed
  • Freedom from discrimination, coercion, harassment and exploitation
  • dignity and independence
  • Services of an appropriate standard
  • Effective communication
  • Be fully informed
  • Make an informed choice and give informed consent
  • Support
  • Respect of teaching or research
  • Complain

If we don’t respect these, let us know and we’ll do everything we can to put it right.


Support in the process

If you need support or help with making a complaint, you can contact the office of the Health and Disability Commissioner and ask for an advocate.

www.hdc.org.nz
0800 555 050

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