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We are the only emergency ambulance service in greater Wellington and the Wairarapa, and the only ones in the country who are free.

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We are the only emergency ambulance service in greater Wellington and the Wairarapa, and the only ones in the country who are free.

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Wellington to move to Alert Level 2

Wellington to move to Alert Level 2

Wellington to move to Alert Level 2

From 6pm on Wednesday 23 June, the Wellington region will move to Alert Level 2. This has been extended until 11:59pm Tuesday 29 June.

As an emergency ambulance service we are working closely with the Ministry of Health, to keep individuals, families and communities safe. We’re here for Wellington and Wairarapa and will continue to be here for those who need us during this time.

As of 6pm on Wednesday 23 June, Wellington is move to COVID-19 Alert Level 2.

Life at Alert Level 2 means we can continue with many of our everyday activities – but we have to do so safely. Some restrictions and other measures remain in place to reduce the risk of transmission.

Please be aware our crews may arrive wearing Personal Protective Equipment (PPE) and will ask if anyone in your household has been unwell with cold or ‘flu like symptoms recently. Where appropriate our crews will ask you to perform hand hygiene and wear a surgical mask.

If you have concerns about your health or the health of others, please call Healthline's dedicated COVID-19 number on 0800 358 5453. This is free and available 24 hours a day, 7 days a week. 

Important things to remember at Alert Level 2:

  • You can still continue to go to work and school, with physical distancing.
  • Wear masks if you can in public.
  • No more than 100 people at gatherings, including weddings, birthdays, funerals and tangihanga.
  • Businesses can open to the public if they are following public health guidance, which include physical distancing and record keeping.
  • People at higher risk of severe illness from COVID-19, for example those with underlying medical conditions and older people are encouraged to take additional precautions when leaving home.
  • Practice good hygiene - stay home if sick.
  • Always keep track of where you’ve been and who you’ve seen by scanning QR codes using the NZ Covid-19 Tracer App. This helps with rapid contact tracing if it’s required.


Remember we will continue to be here for you when you need us most and will do everything we can to support you. Care and compassion are fundamental to how we work, and this will always continue. 

Stay safe, keep informed, act with kindness.

Visit the Unite against COVID-19 website for more information.


*Our information is updated regularly however, as the situation continues to change, please note that some of this information may become out of date. We apologise for any inconvenience. 



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You Rights & More info


Your Rights

As our patient, and under the Health and Disability Commissioner’s Code of Rights, you have the right to:

  • Be treated with respect
  • Be fully informed
  • Freedom from discrimination, coercion, harassment and exploitation
  • dignity and independence
  • Services of an appropriate standard
  • Effective communication
  • Be fully informed
  • Make an informed choice and give informed consent
  • Support
  • Respect of teaching or research
  • Complain

If we don’t respect these, let us know and we’ll do everything we can to put it right.

Support in the process

If you need support or help with making a complaint, you can contact the office of the Health and Disability Commissioner and ask for an advocate.

0800 555 050


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