Our history

2000s

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Heartbeat Community CPR Training

Proudly sponsored by The Lloyd Morrison Foundation.

5 people in blue Heartbeat t-shirts stand in front of an ambulance  

Wellington Free Ambulance’s CPR training initiative was set up in the early 2000s – designed to make Wellington the leading sudden cardiac arrest survival city in the Southern Hemisphere.

The Heartbeat Programme has come a long way since then. It is now proudly sponsored by the Lloyd Morrison Foundation and through training and education, Wellington is now statistically the second best city in the world to survive a sudden cardiac arrest.

Each week on average four people suffer a cardiac arrest somewhere in Greater Wellington and Wairarapa.

The chances of someone surviving cardiac arrest go up hugely when bystanders get straight into administering CPR, and keep on doing it until help arrives, alongside using an AED (automated external defibrillator).

Our Heartbeat programme can teach your workplace, community group or students CPR. Maybe that training will save the life of a friend, a colleague, or a stranger on the street. You never know when you’ll need it, so it’s best to be prepared.

To learn more about the programme visit the Heartbeat page on our website.

Patient Transfer Service

With reassurance and care, our Patient Transfer team has been safely and comfortably transporting patients since 2009.

Patient Transfer Service staff in front of one of our ambulances.  

Our Patient Transfer Service began in 2009 with four cars and two vans. In the first year our Patient Transfer Officers transported around 900 patients around the region from home to hospital and medical appointments. Back then the team were dedicated to the needs of transporting non-emergency patients and the team’s focus has remained the same since.

These days, our Patient Transfer Service is made up of over 80 Patient Transfer Officers. They’re trained to various skill levels and can administer First Aid, First Responder and up to Emergency Medical Technician skills.  

Organised by health providers, our PTS transfers approximately 150 – 180 patients per day and manages over 40,000 transports every single year. It runs 17 hours per day, seven days a week throughout Greater Wellington and Wairarapa. 

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Your Rights & More info

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Your Rights

As our patient, and under the Health and Disability Commissioner’s Code of Rights, you have the right to:

  • Be treated with respect
  • Be fully informed
  • Freedom from discrimination, coercion, harassment and exploitation
  • dignity and independence
  • Services of an appropriate standard
  • Effective communication
  • Be fully informed
  • Make an informed choice and give informed consent
  • Support
  • Respect of teaching or research
  • Complain

If we don’t respect these, let us know and we’ll do everything we can to put it right.


Support in the process

If you need support or help with making a complaint, you can contact the office of the Health and Disability Commissioner and ask for an advocate.

www.hdc.org.nz
0800 555 050

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